About Us

History, Mission, Vision and Values

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Yangshuo hotel deals - Yangshuo Mountain Retreat

WHO WE ARE

The Village Inn family originates from the surrounding villages, bringing with us the local charm and traditional hospitality of Yangshuo China. For the last 10 years, led by American designer Chris Barclay, Resident Managers Anna Li and Gloria Yu, we continuously learn about western guest expectations and how to exceed them. In addition to learning English and hospitality management, we share a commitment to learning about the interests of our guests, and introducing them to the unique culture of Yangshuo.

MISSION, VISION, VALUES

Our Mission
To be a source of inspiration for guests, through the beauty of our surroundings, the quality of our service, and the sustainability of our business practices.

Our Vision
To be consistently recognized as a model tourism facility in China by offering superior value and an authentic experience to guests. Our work results in the prosperity of Yangshuo by creating opportunities for local people, and a deeper appreciation for their culture and history for all who visit us.

Our Core Values
Environmental Preservation - meeting the needs of the present without compromising the ability of future generations to meet their own needs

Teamwork - supporting one another as a family, focusing on the common goal of delighting our guests

Integrity - being who we say we are, keeping our promises and being honest in all communication.

Local Community Support - Investing in the education and welfare of people from our neighbouring villages.

OUR CONCEPT

Our Concept Yangshuo Village Inn was conceived as a boutique Yangshuoguesthouse, focusing on traditional design, tailored service and authentic experience. Incorporating an ancient pomelo grove and a mudbrick farmhouse, we cut nearby bamboo to make our room furnishings and collected antiques from the Guilin Fish & Bird Market. We have always been a family run inn, and the owners still live next door. We believe in the importance of localhood, both in our staff, food and our treating guests as our own family.
RESERVATION POLICY

BOOKING TERMS AND CONDITIONS
ONLINE RESERVATIONS
Guest reservations can be guaranteed by PayPal payment´╝îbank transfer and Visa or Master card information. Yangshuo Mountain Retreat reserves rooms on a first-come-first-serve basis by PayPal guarantee. To reserve our rooms, we require a guarantee payment of the full room charge, paid in USD or EUR within 48 hours of confirmed booking.

DISCOUNTED BOOKINGS If following confirmation, the number of rooms or nights originally booked are reduced, the discounted rate will no longer apply and the standard room rates will apply.

CANCELLATION POLICY
WITHIN 48 HOURS Cancellations made within 48 hours of arrival date (not arrival time) will incur full charges. Reservations of more than two nights will be charged in full for the first two nights and all subsequent nights will be charged 50%.

72 HOURS Cancellations made 72 hours before arrival date (not arrival time) will incur 50% of total room night charges.

4 TO 6 DAYS
Cancellations made between 4 and 6 days before arrival date (not arrival time) will incur 30% of total room night charges.

7 DAYS OR LONGER
If the guest cancels with at least 7 days notice from arrival date, there is no charge.

BLOCK BOOKINGS
Reservations of three or more rooms are regarded block bookings. Guests wishing to cancel the booking within 15 days prior to arrival will forfeit their deposit.

THIRD PARTY BOOKINGS
When accommodation is reserved by a third party, the cancellation charges automatically become the responsibility of the third party.

EARLY DEPARTURE
If a guest decides to leave early for any reason other than the direct fault of Yangshuo Mountain Retreat (ie; plumbing, electric, service-related failures) or un-controllable environmental phenomena, (floods, pandemics, political unrest), the guest will forfeit the amount in full for the subsequent room night on the day of early departure notification, and 50% of room charges for the remaining room nights on the reservation. Yangshuo Mountain Retreat will always inform guests in writing prior to their arrival of any issues related to the above that may affect their stay. Should Yangshuo Mountain Retreat fail to inform the guest in advance of any relevant issues affecting their stay, there will be no charge for early departure.

PLEASE ADVISE US IMMEDIATELY IF YOU NEED TO CANCEL OR ALTER YOUR BOOKING IN ANY WAY Failure to do so will be deemed as acceptance of the above conditions. All amendments or cancellations must be made in writing (email or fax), canceling by telephone is not acceptable. We respectfully remind guests that a reservation made verbally or in writing, constitutes a legal contract between themselves and the Yangshuo Mountain Retreat.

CONTACT